Case Study: Improving Logistics for a Flooring Company

A leading flooring company faced challenges in its supply chain due to reliance on distributors, resulting in inefficiencies, increased costs, and delays in order fulfillment. Seeking a streamlined solution, the company partnered with our Third-Party Logistics (3PL) service to remove the middleman and optimize fulfillment operations.

This case study explores how we transformed their logistics, enabling seamless customer pickups and efficient deliveries ranging from small contractor orders to full truckloads (FTLs) for large condominium projects.

Challenges Faced by the Flooring Company

• Dependency on Distributors: Increased lead times and higher costs.
• Limited Flexibility: Inconsistent delivery schedules affecting project timelines.
• Customer Fulfillment Issues: Contractors and construction firms needed early-morning access to materials without delays.
• Material Handling Concerns: Flooring materials require careful handling, strapping, and damage prevention during transit.

PiVAL’s Solution

By leveraging our expertise in logistics and construction supply chain needs, we implemented a comprehensive fulfillment strategy tailored to the flooring company’s customers.

1. Direct-to-Customer Fulfillment
   • Eliminated the distributor layer, allowing direct order fulfillment.
   • Improved inventory visibility and real-time order tracking.
   • Reduced costs and improved delivery speed.
2. Customer Pickup Optimization
   • Established an organized fulfillment center with dedicated pickup lanes.
   • Implemented early-morning pickup slots catering to contractor schedules.
   • Ensured efficient load handling, reducing wait times and boosting productivity.
3. Enhanced Delivery Operations
   • Designed customized delivery solutions for different order sizes:
     • Small Contractor Deliveries: Quick dispatch for urgent job-site needs.
     • Large Project FTLs: Scheduled, fully secured, and strapped truckloads for major developments.
   • Integrated technology for optimized routing, reducing delays and enhancing efficiency.
4. Material Handling Excellence
   • Implemented strict material handling protocols to prevent damage.
   • Trained staff in secure strapping techniques for flooring materials.
   • Provided specialized transport solutions for sensitive and heavy materials.

Results

• 30% Reduction in Order Lead Time: Faster fulfillment due to distributor elimination.
• Increased Customer Satisfaction: Contractors and construction firms benefited from reliable, on-time deliveries and convenient pickups.
• Cost Savings & Efficiency Gains: Lower logistics costs and improved supply chain control.
• Scalability for Large Projects: Seamless handling of high-volume orders without disruptions.

By partnering with our 3PL services, the flooring company successfully eliminated the inefficiencies of a distributor-based model. Our fulfillment center now serves as the backbone of their logistics, ensuring timely deliveries and customer pickups that align with the unique needs of the construction industry. We take pride in serving not just our customers, but also their end customers, ensuring that every flooring project—big or small—receives the highest level of service and care.

PiVAL Can Help with Your Flooring Shipment

PiVAL can make your flooring shipments smoother. We help you move product on time, with fewer delays and fewer problems. Whether it’s moving large rolls, heavy pallets, or fragile tiles, we know how to handle it. If you want shipping that fits your schedule and helps you meet customer demand, talk to us. We’ll show you what better logistics can look like.

Contact Us Today