Senior Account Manager


Reporting to the VP Sales & Marketing, this individual will plan and carry out all sales activities on targeted accounts, industries, or areas.  This individual will work primarily at the “C” level on targeted accounts with a goal of generating $5 million of new business per year, and is responsible for orchestrating customer satisfaction by managing quality of service delivery.


  • Generate and qualify internal and external leads,
  • Source and develop client referrals,
  • Prepare sales action plans and strategies,
  • Schedule sales activity,
  • Develop and maintain a customer pipeline,
  • Make direct sales calls to new and existing clients,
  • Manage the sales cycle from pipeline development to close,
  • Maintain customer relationships,
  • Increase customer base,
  • Negotiate with clients,
  • Develop sales proposals & presentations,
  • Present clients with rate increase notifications and facilitate implementation of such,
  • Maintain sales activity records in CRM (Pipedrive) and prepare sales reports,
  • Respond to sales inquiries and concerns by phone, electronically or in person,
  • Participate in sales events, and tradeshows
  • Monitor competitors, market conditions, and product development,
  • Assist in creating and increasing our value proposition (increase reasons for customer to use us).
  • Monitor service levels and assist with remedy when appropriate.
  • Resolve customer concerns, generate customer specific reports based on clients requirements
  • Prepare RFQ’s as required.
  • Cross-sell all Pival services,
  • Collaborate with key PiVAL colleagues to develop customer centric solutions.
  • Identify and facilitate process improvement projects to drive efficiency




  • 10 years of consultative, solution selling experience in supply chain management including both warehousing and transportation,
  • Experience developing 4PL business solutions is an asset.

• Education :

  • Post secondary degree in Business Administration, Finance, or Marketing.

Network :

  • Existing contact/opportunity network that demonstrates his/her ability to generate $5million of business per year.



Competencies & Skills (required & asset):

  • Experience developing and presenting presentations,
  • Proven ability to achieve sales targets (demonstrable),
  • Knowledge of relevant computer applications,
  • Strategic thinker,
  • Persuasive,
  • Adaptable,
  • Excellent verbal and written communication capability,
  • Excellent negotiation skills,
  • High degree of self-discipline,
  • Organised,




Required Qualities

  • Accepted file types: pdf, doc, doc.
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