Operations Manager


Key Responsibilities:

  • Responsible for daily operational site costs, scheduling and staff performance in line with client services sold
  • Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Complies with Federal, Provincial, and local warehousing, material handling, and shipping procedures by enforcing adherence to requirements and advising management on needed actions
  • Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
  • Controls inventory levels by conducting physical counts and reconciling with data storage systems
  • Maintains physical condition of warehouse by regular housekeeping, planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement
  • Achieves financial objectives by providing input on an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Completes warehouse operational requirements by scheduling and assigning employees and following up on work results.
  • Maintains all positions by recruiting, selecting, orienting, and training employees
  • Maintains all positions reviewing job results and taking corrective actions by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
  • Maintains a safe and clean warehouse environment ensuring all Federal, Provincial and company policies are strictly adhered to.
  • Contributes to team effort by accomplishing related results as needed
  • Aligns with company objectives and goals as determined each year by Sr management
  • Implement orientations and attain objectives determined by upper management
  • Develop strategic company plans considering all client-related issues and priorities
  • Set performance indicators for all levels of the warehouse
  • Participate in new customer implementation project
  • Supervise, plan, organize, coach and evaluate performance of the core activities of the distribution center
  • Identify and capitalize on cost reduction opportunities
  • Manage customer and supplier relations, in order to maintain consistent brand image.



  • University diploma in administration or pertinent discipline
  • Training in employee management & engagement

Work Experience:

  • Minimum 7 years in a similar position
  • Minimum 5 years experience in the logistics and distribution industries
  • Experience in a 3PL company

Required Qualities

  • Recognized leadership and visionary qualities
  • Ability to develop effective strategies to assure attainment of goals
  • Excellent skills in developing and maintaining harmonious and productive relations with customers, suppliers and employees in a unionized environment
  • Strong communication and leadership skills
  • Strong computer skills: Outlook and Excel is a must
  • Operational KPI Measurement
  • P&L Management
  • High coaching analytic and synthesis aptitudes
  • Accepted file types: pdf, doc, doc.
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